During the 1990s, New York City achieved stunning drops in crime from the “broken windows” community policing strategy. This report takes the broken windows approach to the next level by showing how to institute high-performance policing. This report consolidates the best practices adopted by the nation’s most innovative police departments and provides a framework for policing that is consistent with community values and priorities; makes a commitment to the ultimate objective of keeping people safe; and produces more measurable outcomes. It recommends private sector concepts of benchmarks to track the use of best practices and to report quantifiable outcomes for comparison against other departments, and the balanced scorecard, which counts outcomes such as reducing crime and victimization and also assesses police relationships with community members, partners, and other groups. These recommendations should be institutionalized through appropriate statutes, ordinances or management directives governing policing agencies throughout America.

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